Terms & Conditions
Last Updated: October 2026
Who these terms are with
These terms are between you and Imperfect Creatives Pty Ltd (ABN 73 659 338 128), based in Newstead, Brisbane, Queensland. We call ourselves "Imperfect", "we" and "us".
They apply whenever you book or buy from us. That includes Production, Artist Training, Artist Services (headshots, showreels, self-tapes and private coaching), Education for schools and organisations, and events like Scene Roulette.
Booking, paying a deposit or accepting a quote means you agree to these terms. If you're under 18, a parent or guardian needs to make the booking and accept these terms for you. If we've signed a separate quote or agreement with you, that document wins wherever it differs from these terms.
Quotes and prices
Production. We quote each project. Quotes are valid for 30 days from the date of issue and are plus GST unless the quote says otherwise.
Training, Artist Services and events. Prices are fixed and shown when you book. Prices for individuals include GST. Education prices are plus GST.
Changes. If the scope changes after you've approved a quote, the price may change too. We'll tell you before we do any extra work.
Extras. Travel, accommodation, per diems and materials bought for your job are charged on top, as set out in your quote. Materials are charged at cost.
Paying us
You can pay by card through Stripe or by bank transfer. We don't charge card surcharges.
Production projects. A deposit (the amount is in your quote) secures your dates and starts pre-production. The balance is due by the date on your invoice, usually 14 days. We deliver final, high-resolution files once you've paid in full.
Training, Artist Services and events. Please pay in full, or agree to a payment plan with us, before your session or event starts.
Payment plans. We want high-quality training and content to be reachable for every creative. If money is tight, email accounts@imperfectcreatives.com and we'll work something out.
Overdue invoices. We'll check in first. If an invoice stays unpaid, we may pause delivery of files. Once an invoice is more than 7 days overdue, we may charge a late fee: a flat $30 for invoices under $1,000, or simple interest of 10% a year (worked out daily) for invoices of $1,000 or more. We may also recover our reasonable collection costs. The same terms are shown on your quote or invoice.
Fees for late cancellations and no-shows are set out under Cancellations, rescheduling and refunds.
Revisions
Unless your quote says otherwise, Production projects include two rounds of reasonable revisions in post-production. A round is one consolidated list of feedback from you. Extra rounds are charged.
What we need from you
Projects. Give us a clear brief, give timely feedback, and make sure you have the rights to any third-party material you send us (scripts, music, logos, footage).
Training and events. Follow your facilitator's instructions, follow safety guidelines and look after each other. If you have access needs or anything else we should know to look after you, tell us ahead of time.
Online sessions. A quiet space and a steady internet connection on your side help a lot.
Your own scripts. If you bring your own script to a self-tape, private coaching or showreel session, keep it to 2 pages (no more than 2 minutes on screen) in screenplay format. For showreels, we'll still do a draft on it.
Blue Cards. Everyone who works with young people for Imperfect, including in school programs, holds a current Blue Card.
Young people. A parent or guardian stays responsible for a young person's supervision outside of sessions we run inside a school.
Your files and delivery
We deliver files through private online folders (Google Drive links). Anyone who has the link can open the folder, so please don't share it publicly. Download your files promptly. Your delivery folder stays available for 18 months after we deliver. After that we may remove it. We keep files for a limited time, as explained in the "How long we keep it" section of our Privacy Policy.
Copyright, use and content
Ownership and licence. Imperfect keeps the copyright in all raw footage, project files and finished videos. Once you've paid in full, you get a licence to use the finished deliverables for the purpose described in your quote or booking.
Self-tapes. Your self-tape is yours to use for auditions, casting, and your own showreel and portfolio.
Your material. You keep ownership of the scripts, logos and other material you give us. You confirm you have the right to use it. We never use generative AI at all. And never to create or change your images, video, voice or scripts, and your files are never used to train AI.
Showing our work. We may use finished work, behind-the-scenes footage, and photos or videos from sessions and events in our portfolio, on our website and on social media. If you'd rather we didn't, email us and we'll stop using you in future posts. We can't take back anything already published or printed.
Young people and schools. For anyone under 18, and for school programs, we only use photos or video with the written OK of a parent or guardian (or the school, where the school has collected that consent).
Your auditions stay private. We never share your audition tapes, scripts or casting briefs publicly without asking you first.
Filming at events. We film and photograph at events like Scene Roulette. If you'd rather not be on camera, tell us when you arrive and we'll respect that.
Cancellations, rescheduling and refunds
We keep time, space and crew aside for every booking, so the fees below reflect what it costs us when a booking is cancelled late. You can cancel or reschedule using the link in your booking confirmation email, or by emailing enquiries@imperfectcreatives.com.
If we cancel or reschedule.
Our facilitators and artists are working professionals, and sometimes a session has to move. We’ll give you as much notice as we can. We find another time, give a full credit or a refund.
Self-tapes, headshots and private coaching (in person and online).
24 hours or more before your session: reschedule for free, or receive a full credit.
Less than 24 hours before: a 50% cancellation fee applies and the other 50% is credited to you.
No-show: the full session fee applies.
Booked less than 24 hours ahead? You can cancel for free within 1 hour of booking.
Unwell? Tell us before your session starts and you can reschedule once for free.
Showreel Service (single scene).
7 days or more before your shoot: reschedule for free.
2 to 7 days before your shoot: a 50% fee applies and the other 50% is credited to you.
Less than 48 hours before your shoot, or a no-show: the full fee applies.
The Showreel Service (monthly).
Each scene is built around you and a scene partner, so:
14 days or more before your shoot date: you can move your spot to a future month once.
Less than 14 days before your shoot date: no credit or refund, unless a replacement actor takes your place.
Training and paid events.
You can cancel up to 72 hours before the start date and receive a credit for the fees you’ve paid, to use on future Training. Within 72 hours of the start date, or if you don’t show up, no credit or refund is given and the full fee applies.
Free community events (like Scene Roulette).
Every spot is a real actor on the waitlist and a scene partner counting on you. Please cancel as soon as you know. Cancelling within 4 hours of the start, or not showing up, incurs a $15 fee, which we’ll invoice you for.
Late arrivals.
Sessions finish at the booked time and the full fee applies.
Credits.
Credits can be used on any Imperfect booking within 6 months.
Gift certificates.
Gift certificates can be used on any Imperfect booking and are valid for 3 years from the date of purchase.
Production projects.
If you cancel after paying a deposit, we keep the deposit and may also charge for work already done and costs we’ve already committed, up to the total of the quote. If you postpone a shoot within 48 hours of call time, you may be liable for non-refundable costs we’ve incurred.
Schools and organisations.
Cancellation terms are set out in your quote or agreement.
Safety and weather.
If we cancel an outdoor or on-location session for safety or severe weather, we’ll reschedule it, or give you a credit or refund.
Looking after each other
We take reasonable care and use professional skills. Your rights under the Australian Consumer Law, including its consumer guarantees, can't be excluded and aren't.
Please look after your own belongings and take part safely.
If something outside our control stops us delivering (severe weather, illness, power or internet outages, venue closures, or equipment failure we couldn't reasonably have avoided), we'll reschedule, or credit or refund what you've paid for the affected part.
To the extent the law allows, our total liability for any claim is limited to the amount you paid for the affected service, and we are not liable for indirect or consequential loss, such as lost bookings or income. This doesn't limit any liability that the law doesn't let us limit.
Your privacy
We look after your information as described in our Privacy Policy.
If something goes wrong
Tell us first. Email enquiries@imperfectcreatives.com and we’ll reply within 5 business days and aim to sort it out within 14 days.
Changes to these terms
We may update these terms from time to time. The latest version is always on our website with its date at the top. A new version applies to bookings made after it’s published. It won’t change a booking you’ve already made unless you agree, or the law requires it.
Using this website
The words, images and video on this website belong to Imperfect or are used with permission. Please don’t copy them without asking. We work to keep prices, dates and details right, but if something on the website differs from your booking confirmation or quote, the confirmation or quote is correct. Links to other websites are for your convenience, and we aren’t responsible for them.
Governing law
These terms are governed by the laws of Queensland, Australia. Any dispute is subject to the non-exclusive jurisdiction of the Queensland courts.
Contact
General questions: enquiries@imperfectcreatives.com
Payments and invoices: accounts@imperfectcreatives.com
Imperfect Creatives Pty Ltd, ABN 73 659 338 128, Newstead, Brisbane QLD